When placing an order with Supplementcity.com.au where we are to deliver goods to you, we require a physical street address or a PO Box.
To assist us in processing your order, please also provide your land-line and mobile phone numbers. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.
Supplement City has a Flat $9.95 delivery fee to anywhere in Australia (Excluding Western Australia & Northern Territory) as Supplement City does not freight goods to these states.
Supplement City requires a minimum purchase of $60.00 for all internet orders (Excluding Freight) & all goods will be dispatched on the same day as we receive your order.
This is via Australia Post service, please allow 1-6 working days for delivery.
Estimated Delivery Times within Australia
Should you require a proof of delivery at any time (after the standard lead time), please call us on (07) 3397 4411 or email: email@example.com and we will send you a fax copy.
After an order is placed, you will receive a confirmation email with the full details of your Supplement City order. Supplementcity.com.au staff will process & dispatch your order as soon as possible and provide you with regular updates.
Any faulty or damaged stock received within 7 days will be replaced at no charge. Any orders received incorrectly through the fault of Supplementcity.com.au, will be replaced at no additional charge to the customer or a full refund of the initial charge.
In some circumstances, we may elect that a replacement product is sufficient remedy instead of a credit note. This election will be at our sole discretion, but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes.
We offer a return policy on products that are classified as following:
All goods to be returned, whether defective or not, will require a Return Authorization Number before they can be returned. To obtain a Return Authorization Number, please contact our Customer Service staff by telephone on (07) 3397 4411 or through firstname.lastname@example.org
Information required for the Return Authorization Number is:
Once this process above has occurred a Return Authorization Number will be issued. This number is then used to arrange return of products back to Supplementcity.com.au.